Refund policy
🚚 Shipping Policy – Ambition Kids
Thank you for shopping at Ambition Kids!
We are committed to delivering your order accurately and on time. Here's everything you need to know about our shipping and return process:
📦 Shipping Process
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All physical product orders (like hard copy worksheets) are shipped via Delhivery, one of India’s most trusted courier partners.
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Orders are usually processed and dispatched within 1-2 business days after successful payment.
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Delivery time varies depending on your location, but generally takes 4–7 business days for most regions in India.
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You will receive a tracking link via SMS/email as soon as your order is shipped.
Note: During peak seasons or unforeseen events (like natural disasters or lockdowns), there might be slight delays.
🔄 Return & Refund Policy
The Policy envisages the terms and conditions under which:
(a) You are permitted to return goods purchased by you, subject to a valid reason;
(b) a refund may be obtained for goods purchased by you, subject to certain conditions
(c) you may cancel orders for goods purchased by you within a stipulated period of time"
What I can return and when?
(a) You received a faulty or defective product (like damaged or leaked attar bottle, non-working electric Bakhoor burner)
(b) You received a product that is different from what you ordered
NOTE: IN CASE OF ANY FAULTY DELIVERY COMPLAINT FOR RETURN OR REFUND(E.I: IF PRODUCT GOT STOLEN FROM THE PACKAGE, IF RECEIVED DAMAGED PRODUCT , RECEIVED EMPTY PACKAGE) YOU MUST HAVE TO PROVIDE US THE UNBOXING VIDEO OF THE PACKAGE FOR YOUR QUERY TO BE ENTERTAINED BY OUR COSTUMER CARE, WITHOUT VIDEO NO COMPLAINT WOULD BE ENTERTAINED.
Conditions for returning products
(a) The products must be returned in the original condition they were received in along with any bills, tags, labels etc.
(b) Products must be in their original form and unsoiled;
(c) Brand packaging should be intact;
(d) Replacement of a product will be subject to availability of the product on the website at that time.
Refund Eligibility
To raise a dispute, please contact us on WhatsApp at +917428919887. Your message must contain name/image of the product and the order ID along with a detailed description of the nature of the concern. This must be done within 3 days of receipt of the product.
Cancellation policy
(a)You cannot cancel order after 12 hours
(b) You want to cancel and product is not dispatched then we have authority to cancel it. (you have to inform us)
Note: We Have The Authority To Cancel Any Order Which Is Price Mistaken Or Out Of Stocks.
💰 Refund Process
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If your return is approved, we will process the refund to your original payment method (e.g., UPI, Credit/Debit card, etc.).
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It may take up to 7 business days for the amount to reflect in your account after approval.
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For Cash on Delivery (COD) orders, we will request your bank details to process the refund.
📩 Need Help?
If you face any issues with delivery or have return/refund queries, feel free to contact us at:
📧 ambitionkids.info@gmail.com
